Lights, Camera, Action!

Privacy Policy

At Lights, Camera, Action!, located at 42 Wallaby Way, Sydney, NSW 2000, Australia, and accessible via info@lights-camera-action.com.au, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. This policy is effective as of October 26, 2023.

Information Collected

We collect several types of information from and about users of our services, including:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for a course, subscribe to our newsletter, or contact us.
• Payment Information: When you enrol in a course, we collect payment information such as credit card details or bank account information. This information is processed securely through our payment gateway provider.
• Demographic Information: We may collect demographic information such as your age, gender, and interests to better understand our student demographics and improve our services.
• Technical Information: We automatically collect certain technical information about your device, browsing actions, and patterns, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies and other similar technologies to collect information about your browsing activity on our website. You can control cookies through your browser settings. Please refer to our Cookies Policy for more details.
• Student Records: We maintain records of your course enrolment, attendance, grades, and other academic information.
• Marketing Information: If you subscribe to our newsletter or agree to receive marketing communications, we collect information about your preferences and interests to tailor our marketing messages to you.

Use of Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide the TV production courses and related services you request, to personalize your experience, and to improve the quality of our offerings. This includes using your data to tailor course content, provide individualised feedback, and offer targeted support.
• Processing Payments: We use your payment information to process your course enrolment fees and other transactions.
• Communicating with You: We use your contact information to communicate with you about your course enrolment, provide updates on our services, respond to your inquiries, and send you marketing communications.
• Personalisation: We analyse user data to personalise content, recommendations, and advertisements to better match individual interests and preferences.
• Marketing and Advertising: We may use your information to display targeted advertising or promotional offers on our website or other platforms. You can opt-out of receiving marketing communications at any time.
• Analytics: We use analytical tools to analyse website traffic, user behaviour, and other trends to improve our website and services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Research and Development: We use data to conduct research and development activities to improve our services, develop new features, and address technical issues.
• Security and Fraud Prevention: We use your information to detect, prevent, and address security incidents and fraudulent activities.
• Customer Support: Your information helps us to provide efficient and effective customer support.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online, such as your payment details.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments and audits to identify and address potential vulnerabilities.
• Data Minimisation: We only collect and retain the personal information that is necessary for the purposes outlined in this Privacy Policy.
• Data Retention: We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
• Secure Storage: We store your personal information on secure servers and implement physical security measures to protect against unauthorized access.
• Employee Training: We provide regular training to our employees on data protection and security best practices.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, website hosting providers, and marketing automation platforms. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity.
• Affiliates: We may share your information with our affiliates for marketing and other purposes.
• Partners: We may share your information with partner organizations that collaborate with us on courses and other initiatives.
• Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may disclose your information to third parties with your consent.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at privacy@lights-camera-action.com.au. We will respond to your request within 30 days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer
Lights, Camera, Action!
42 Wallaby Way
Sydney, NSW 2000
Australia
Email: privacy@lights-camera-action.com.au
Phone: (02) 9123 4567